FAQs

Preparation and Feeding Instructions:
Do not handle reptile before offering feeder.
Always feed reptiles separately.
Place rodent bag in warm water until thawed. Do not microwave.
When completely thawed, grasp the  feeder with tongs and present to reptile.
Feeding response may be encouraged by wiggling rodent.
Release feeder when reptile strikes and acquires.
Avoid the risk of bites: Always wash hands after handling feeder rodents.
Never prepare or store frozen feeders where human food is prepared, stored, or consumed.
*Frequency of feeding depends on the species. Please check with your vet or pet professional for advice.

Layne Labs guarantees frozen delivery on all products and exact sizing specifications. If your product arrived thawed, or you were shipped the wrong size, please contact us, within 1 day of receiving order. We are here to help.
Please note:
We do not accept returns or exchanges due to bio-security concerns. When product becomes spoiled in transit, we issue full refunds. We do not re-ship orders.

Please visit our product pages where you can compare pricing for the quantities we offer.  All pricing is clearly stated, including the price per individual animal and the total quantity price.  There are no tricky formulas or ‘percentage of the box’ tactics designed to force customers to purchase more than they actually need.rity concerns. When product becomes spoiled in transit, we issue full refunds. We do not re-ship orders.

Yes, we service zoos, aquariums, nature preserves and other organizations throughout the United States, and welcome the opportunity to bid your contract.

You may contact us 24 hours a day or call 805.474.1354 and a customer service representative will be available to assist you Monday through Friday 8am – 5pm PDT.

We accept Visa, MasterCard, American Express, Discover, and PayPal on our website.

Only frozen mice, rats, rabbits, guinea pigs, chicks and quail are available on our website.

We feed scientifically-formulated, species specific diets designed to enhance the health and quality of all the animals in our colony. We’re fanatical about animal nutrition, sanitation, and providing a healthy living environment.

We euthanize our animals quickly and humanely with carbon dioxide (CO2), as recommended by the American Veterinary Medical Association panel on euthanasia, then tuck their legs and tails neatly underneath their body and freeze them immediately. When completely frozen, they are counted into re-closable freezer bags and stored properly to prevent freezer burn.
CO2 ensures a humane, quick and painless death for the animals and leaves no harmful residual chemicals that may harm the animal ingesting the prey item.

Depending on how they are stored, most frozen feeder animals can last up to a year. It is a good idea to minimize any exposure to air by ensuring they are in air tight freezer bags. While we recommend not storing feeder animals without fur for more than 4 or 6 months and feeder animals with fur for 9 to 12 months, if properly sealed containers are used and air exposure is kept to a minimum, they can be kept for much longer.

We euthanize our animals quickly and humanely in a carbon dioxide chamber, tuck their legs and tails neatly underneath their body and freeze them immediately. When completely frozen, they are counted into re-closable freezer bags and stored properly to prevent freezer burn.  Bag counts vary by species and size of the animal.

Please visit the Size Chart section on our product pages where we precisely describe the size of our feeder animals in inches and grams.

NO.  Layne Labs is not a bio-medical research facility.  We do not engage in testing for the pharmaceutical industry.

Yes, all feeder animals come with fur/feathers and are completely whole.